- Level 1 IT Support Engineer - $65,000 - $75,000 + Super
- Level 2 IT Support Engineer - $80,000 - $90,000 + Super
- Based just south of Brisbane CBD
A client of ours are a fast-growing organisation are on the lookout for a Level 1 and a Level 2 Service Desk Analyst to join their internal IT team. This business powers some of Australia’s most critical industries, with a strong focus on innovation and real-time systems.
As part of the service desk team, you'll play a key role in supporting the tech that keeps their systems running — from the office to the field. Whether it’s troubleshooting user issues, managing tickets, or assisting with remote site connectivity and systems, you’ll be working in a dynamic and hands-on environment where no two days are the same.
Key Responsibilities
Level 1 – Service Desk Support:
- Act as the first point of contact for internal IT queries (phone, email, in-person)
- Troubleshoot hardware, software, and connectivity issues
- Log and track incidents and service requests via ticketing systems
- Assist with user account creation, password resets, and basic support tasks
- Escalate unresolved issues to Level 2 or senior technical staff
- Take ownership of escalated tickets and complex technical issues
- Provide support across desktop, mobile, networking, and infrastructure systems
- Assist with application support, system maintenance, and documentation
- Monitor and manage ticket queues, ensuring timely resolution
- Support rollout of upgrades, updates, and new technologies
- Previous experience in a helpdesk or IT support role
- Strong communication and customer service skills
- A solid understanding of Windows environments, Microsoft Office, and basic networking
- Demonstrated experience in a Level 2 or similar support role
- Confident troubleshooting hardware, software, and networking issues
- Familiarity with Microsoft 365, Active Directory, endpoint management tools, and remote support systems
- Experience supporting users across both corporate and field-based environments is a plus
If either one of these roles sound like you, then please press APPLY now or reach out to will.davies@emanatetechnology.com.au for more info!
