Technology Support Specialist – Canberra
Professional Services | National Firm | Career Growth
Are you a tech-savvy support professional ready to join a collaborative and forward-thinking national firm? We are recruiting for a full-time Technology Support Specialist
role based in Canberra, where you'll become a vital part of a well-established, high-performing IT team.
This position is perfect for someone who thrives in fast-paced, professional services environments and is looking to take their career to the next level with exposure to national operations, modern infrastructure, and varied technology challenges.
What’s on Offer:
- A strong, stable client base and structured growth opportunities
- Flexible working arrangements
- Daily breakfast provided
- Corporate health and wellbeing programs (flu vaccinations, skin checks)
- Study support and access to an Employee Assistance Program (EAP)
- Weekly social drinks, monthly team events, EOFY and end-of-year functions
- Sporting teams, corporate discounts, and more
Key Responsibilities:
- Provide responsive and professional helpdesk support across Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
- Manage user accounts (Windows, Exchange, Cisco Call Manager)
- Support, maintain and troubleshoot hardware and software (servers, switches, routers, desktops, laptops, SANs, mobile devices)
- Handle network printing and scanning issues
- AV and video conferencing setup and troubleshooting
- Manage helpdesk database and monitor support requests (including after-hours queries as needed)
- Provide remote access and mobile device support across the firm
- Please only apply if you have a minimum of 12 months' experience in a technology support/helpdesk role
- Please only apply if you are Australian Citizen
- Sound knowledge of Windows OS, MS Office (2016 or later), hardware troubleshooting, and networking basics
- Strong communication skills and a clear customer service mindset
- Experience using helpdesk/ticketing systems
- Excellent time management and ability to prioritise
- Proactive attitude with a willingness to learn
- Previous experience in a commercial law firm is highly regarded but not essential
To apply or learn more, reach out to Lucy Blumer at lucy.blumer@emanatetechnology.com.au or submit your resume today.
