- IT Service Desk Technician - $65,000 - $75,000 + Super
A client of ours are a fast-growing organisation are on the lookout for a Service Desk Technician to join their internal IT team. This business powers some of Australia’s most critical industries, with a strong focus on innovation and real-time systems.
As part of the service desk team, you'll play a key role in supporting the tech that keeps their systems running — from the office to the field. Whether it’s troubleshooting user issues, managing tickets, or assisting with remote site connectivity and systems, you’ll be working in a dynamic and hands-on environment where no two days are the same.
Key Responsibilities
Level 1 – Service Desk Support:
- Act as the first point of contact for internal IT queries (phone, email, in-person)
- Troubleshoot hardware, software, and connectivity issues
- Log and track incidents and service requests via ticketing systems
- Assist with user account creation, password resets, and basic support tasks
- Escalate unresolved issues to Level 2 or senior technical staff
- Previous experience in a service desk role
- Strong communication and customer service skills
- Experience working with ITIL & ITSM
- A solid understanding of Windows environments, Microsoft Office, and basic networking
If either one of these roles sound like you, then please press APPLY now or reach out to ben.corey@emanatetechnology.com.au for more info!
