Service Desk Level Two
Full-Time
Permanent
$75,000- $80,000 + Super
Perth,WA
A well-established national organisation is seeking a proactive and technically capable Technology Support Specialist to join its Perth-based team. This full-time role supports users across multiple sites and contributes to the smooth operation of IT systems nationwide.
Key Responsibilities:
• Provide responsive help desk support across Microsoft applications including Outlook, Word, Excel, and PowerPoint
• Manage user accounts within Windows environments, including email and telephony systems
• Maintain and support infrastructure hardware and software: switches, routers, servers, SANs, desktops, laptops, MFDs, phones, and mobile devices
• Troubleshoot network printing and scanning issues
• Resolve desktop hardware faults and escalate where necessary
• Maintain helpdesk ticketing systems and ensure accurate incident tracking
• Support remote access and mobile device management
• Set up and troubleshoot AV and video conferencing systems
• Monitor after-hours helpdesk queries on a rotating basis
About You:
• Minimum 2 years’ experience in IT support, ideally within a professional services or enterprise environment
• Strong communication skills and a customer-focused approach
• Solid understanding of Windows desktop environments and Microsoft Office Suite
• Experience with helpdesk platforms and ticketing workflows
• Well-organised with excellent time management and problem-solving skills
• Ability to perform initial diagnosis and escalate complex issues appropriately
• Self-motivated with a willingness to learn and adapt
• Flexible with working hours and able to support occasional after-hours coverage
• Prior exposure to legal or corporate environments is advantageous but not essential
Benefits & Culture:
Enjoy a collaborative and inclusive work environment with access to:
• Flexible work arrangements
• Health and wellness initiatives
• Study support and professional development
• Regular social events and team activities
• Corporate discounts and daily perks
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
