Service Desk – 12-Month Initial Contract + Extensions
We are currently seeking motivated and reliable Service Desk
for a long-term contract opportunity supporting end-users across a large-scale IT environment. This is an exciting chance to be the first point of contact in a dynamic service desk team, offering technical assistance and ensuring seamless IT service delivery.
Contract Details:
- Initial 12-month contract
- Two possible 6-month extensions
- Please Only Apply if you are an Australian Resident
You will be responsible for assisting internal users with IT-related issues, managing incoming requests and incidents, and supporting other IT staff as needed. The role also includes provisioning of equipment and services, and managing end-user hardware lifecycles — including setup, replacement and decommissioning.
What You'll Be Doing:
- Providing Level 1/2 support across a wide range of IT issues
- Triaging and resolving incidents and requests through an ITSM ticketing system
- Troubleshooting hardware and software, including Windows 10/11 and Office365 environments
- Supporting Exchange, Active Directory, and Microsoft Teams
- Participating in a rotating on-call roster for after-hours support
- Managing user accounts, permissions, and profiles
- Assisting with physical hardware moves and setups
- Collaborating with peers while maintaining focus in a fast-paced technical support setting
- Ability to work independently with minimal supervision
- Excellent communication skills, especially when guiding users over the phone
- Strong customer service focus
- Willingness to work reasonable overtime and after hours as required
- Physically able to lift and move IT equipment
- Eligible to obtain and maintain at least a Baseline Security Clearance
- Active Directory (on-prem and Azure AD)
- Microsoft Exchange (mailboxes, distribution lists)
- Windows 10/11 diagnostics
- Microsoft Teams and Office365 suite
- Experience with ITSM tools, incident/request workflows, and escalation processes
- Exposure to privileged account access
- Capability to work remotely, aligning with team requirements and departmental policy
For more information reach out directly to lucy.blumer@emanatetechnology.com.au.
