Location:
Brisbane, QLD
Contract Type: 6 Months
Initial contract with potential for extension
Classification:
AO7
About the Role
Emanate Technology is seeking a skilled Principal Vendor Management Officer
to lead vendor performance and relationship management across a portfolio of ICT service providers. This role is ideal for someone who thrives in complex environments and is passionate about driving value through strategic vendor partnerships.
What You Will Be Doing
- Building strong relationships with technology leaders to understand business priorities and outsourced service needs.
- Ensuring vendors deliver on contractual commitments and agreed outcomes.
- Monitoring vendor performance against KPIs and SLAs, identifying trends and recommending improvements.
- Facilitating regular governance and performance forums with ICT vendors.
- Acting as the first point of escalation for vendor performance issues.
- Promoting continuous improvement and identifying opportunities for enhanced service delivery.
- Maintaining vendor risk and issue registers, ensuring timely escalation and resolution.
- Keeping thorough records of all correspondence and contract-related documentation.
- Extensive experience in ICT vendor management within complex organisations.
- Strong understanding of vendor accountability and performance frameworks.
- Ability to interpret contract terms and drive positive outcomes.
- Excellent stakeholder engagement and communication skills.
- A proactive and solutions-focused mindset.
- Familiarity with QITC Government contracting frameworks.
- Established networks with major ICT suppliers and platforms.
- Experience managing vendors across:
- Cloud software and managed support services
- Print production and mail dispatch
- Telecommunications and contact centre solutions
