Major Incident & Problem Manager 📍 Canberra | 💼 Contract or Permanent | 🕐 12-month contract with up to 4 extensions | 🕐 Start Early October |🏢 5 days onsite
About the Role
We’re looking for an experienced Major Incident & Problem Manager
to join a high-profile Federal Government engagement. This role will see you working onsite with a collaborative and accomplished team, delivering critical IT service management functions in a complex environment.
You’ll take the lead on Major Incident Management (MIM)
and Problem Management, providing structure, leadership and guidance across service providers. The role will include rostered after-hours commitments to support priority incidents.
Key Responsibilities
🔹 Stakeholder Management
– Build and maintain strong relationships with business and technical stakeholders.
🔹 Incident & Problem Management
– Facilitate and lead MIM sessions, ensuring clear communication, escalation and timely business updates.
🔹 Root Cause Analysis
– Conduct structured investigations, identify problem statements, and drive resolution.
🔹 Service Excellence
– Proactively analyse incident trends, support continuous improvement, and provide guidance to resolver teams.
🔹 Professional Growth
– Stay across evolving technologies and customer environments.
What We’re Looking For
✔ Strong communication and presentation skills – able to engage confidently with technical and business audiences.
✔ Proven leadership in Major Incident Management, including after-hours response on a rostered basis.
✔ Hands-on experience applying the ITIL framework(Incident & Problem Management).
✔ Extensive background in large, complex IT environments.
✔ A collaborative mindset with a strong focus on service quality and continuous improvement.
✔ ITIL Foundation certification (highly regarded).
✔ NV1 Minimum
Why Apply
🔹Work on a long-term Federal Government program
with strong extension potential.
🔹Be part of a collaborative, high-performing team.
🔹Competitive daily rates or permanent salary package options available.
👉 If you’re a proven Incident & Problem Manager
with ITIL experience, apply now to discuss this opportunity.
