Our professional Services Client is on the lookout for a Level 2 Service Desk Technician to join their internal IT team. Operating nationally, this business is one of the largest of it's kind in Australia. They are well known in their field for the high level of service that they provide to their clients, as well as their ethical approach.
As part of the service desk team, you'll play a key role in supporting the tech that keeps their systems running. Whether it’s troubleshooting user issues, managing tickets, or supporting technology roll outs, you’ll be working in a dynamic and hands-on environment where no two days are the same.
Key Responsibilities
- Handle escalations from Level Technicians (Hardwre, Software or Networking)
- Log and track incidents and service requests via ticketing systems
- Analyse root cause issues and implement effective solutions
- Support patching, updates and basic sever maintenance
- Support across email systems (Microsoft Exchange & Outlook)
- Assist with user account creation, password resets, and other support tasks
- Endpoint security tools
- Provide support and guidance for Level Technicians
- Previous experience in a service desk role
- Strong communication and customer service skills
- A solid understanding of Windows environments, Microsoft Office, M365
- Active Directory
- Basic networking
If this sounds like you, then please press APPLY now or reach out to will.davies@emanatetechnology.com.au for more info!
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
