- IT Service Desk Technician - $75,000 - $85,000 + Super
- 4 days in the south side office and 1 day working from home
- A growing business where career progression isn't just talked about, it's genuinely available.
One of our clients, a fast-growing Australian organisation supporting some of the country's most critical industries, is looking for a Level 2 Service Desk Technician to join their internal IT team.
This isn't the sort of role where you'll spend your days resetting passwords and closing tickets as quickly as possible. They're looking for someone who enjoys getting stuck into technical problems, taking ownership of issues, and building strong relationships with the people they support.
You'll be joining a collaborative IT team that genuinely invests in its people. As the business continues to grow, there will be opportunities to expand your technical skillset, take on project work, and progress your career into more senior infrastructure, systems, or engineering-focused roles.
Just as importantly, cultural fit is a huge focus. They're looking for someone who's approachable, curious, enjoys helping others, and wants to be part of a team that works together rather than in silos.
What You'll Be Doing
- Providing Level 2 support across hardware, software, systems, and network-related issues
- Acting as an escalation point for more complex incidents and service requests
- Managing and resolving tickets through to completion, ensuring a high level of customer service
- Supporting Microsoft-based environments including Windows, Microsoft 365, and Active Directory
- Assisting with remote connectivity, user access management, and device support
- Previous experience in a Level 2 Service Desk, Desktop Support, or IT Support role
- Strong troubleshooting skills across Windows environments, Microsoft 365, hardware, and networking
- Experience working within ITIL-based service management environments
- Exposure to Active Directory, user administration, and endpoint management
- Excellent communication skills and a genuine customer-first mindset
- Someone who takes ownership, enjoys solving problems, and is keen to continue learning
- Clear progression opportunities as the business continues to grow
- Exposure to a broad range of technologies and projects
- Supportive team culture where people genuinely enjoy working together
- A chance to make a real impact rather than being another number in a large support team
- Competitive salary package and long-term career development
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
