Location: Canberra, ACT
Type: Permanent | NV2 Clearance
We’re looking for an experienced Knowledge Manager to drive service excellence and improve ITIL-based processes.
What you’ll do:
- Manage the life-cycle of Knowledge Articles.
- Oversee Service Request Management and compliance.
- Identify process improvements and leverage AI for efficiency.
- Coordinate service delivery and maintain strong stakeholder relationships.
- Minimum 4 years’ experience in Knowledge and Service Request Management.
- Strong ITIL V3 / ITIL 4 knowledge.
- Excellent written and verbal communication skills.
- NV2 Security Clearance
Ready to make an impact? Apply now and help shape smarter service delivery.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
