Henderson, Perth, WA
This role is open to Australian Citizens only.
About the Opportunity
Join a nation-defining program and help shape the future of Australia's sovereign submarine capability.
This is a unique opportunity to play a key role in the establishment of the Australian Shipbuilder—a joint venture between ASC and BAE Systems that will ultimately deliver Australia's future SSN-AUKUS submarines.
As a Desktop Support Analyst, you will be a valued member of the ICT Operations team, providing high-quality technical support and ensuring the effective management of ASC's end-user computing environment. This role is responsible for supporting corporate devices, Microsoft 365 services, collaboration platforms, and a range of commercial off-the-shelf (COTS) solutions across multiple ASC locations.
Working closely with internal stakeholders at all levels, including executives and board members through to our team in the shipyards, you will deliver exceptional customer service while contributing to the continuous improvement of IT services and processes. The role reports to the IT Service Desk Manager and offers the opportunity to work both independently and collaboratively within a dynamic support environment.
Key Responsibilities
- Provide technical support for end-user devices, operating systems, applications, and collaboration technologies.
- Manage and maintain corporate computing devices using Microsoft Intune and Azure Active Directory (Azure AD).
- Support Microsoft 365 services and collaborative workplace technologies.
- Deliver professional and responsive customer support to users across all business levels, including senior executives.
- Evaluate and support COTS products and solutions.
- Collaborate with broader IT teams to improve service delivery and operational effectiveness.
- Support users across ASC sites and participate in after-hours support activities when required.
- Proven experience in a Desktop Support, Service Desk, or Help Desk role.
- Strong understanding of ITIL and IT Service Management (ITSM) frameworks and best practices.
- Experience troubleshooting Windows-based desktops, laptops, printers, mobile devices, telecommunications, and networking issues.
- Experience maintaining IT knowledge bases and technical documentation.
- Ability to develop and improve local IT processes, procedures, and support standards.
- Comfortable with face to face customer service - there is a triage system in place and face to face exp is a must
- Ability to work independently while contributing effectively within a team environment.
- Flexibility to support occasional after-hours, weekend, and public holiday activities as required.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
