Customer Success Manager – APAC Portfolio
Sydney | SaaS + Connected Fleet Solutions | September Start
We’re looking for a proactive, customer-obsessed Customer Success Manager
to own and grow a diverse APAC portfolio (small business through to enterprise). This role is about strategic retention, revenue growth, operational excellence, and customer advocacy at scale.
You won’t be stuck in on boarding or training loops. Instead, you’ll be driving customer conversations, protecting revenue, and ensuring adoption of our industry-leading solutions during an exciting product transition.
What you’ll do
- Own and manage a portfolio of customers across SMB and enterprise, building strong relationships and becoming their trusted advocate.
- Protect and grow recurring revenue by conducting regular health checks, identifying risks, and addressing them before they become churn.
- Pick up the phone, drive the agenda, and proactively encourage product adoption to deliver customer ROI.
- Identify upsell and cross-sell opportunities, passing qualified leads to the sales team.
- Manage escalations, working across Sales, Deployment, Finance, and Support to resolve issues quickly.
- Partner with internal teams on process improvements and projects that enhance the customer experience.
- Leverage tools like Salesforce to track activity, monitor customer health, and measure outcomes.
What you’ll bring
- Experience in Customer Success, Account Management, or Business Development(ideally in SaaS, telco, IT, or technology services).
- Confidence speaking with both small business owners and enterprise decision makers.
- A proactive, adaptable mindset- comfortable driving conversations, handling change, and keeping customers engaged.
- Commercial acumen to spot growth opportunities and influence adoption.
- Strong communication skills and the ability to build rapport across technical, operational, and commercial stakeholders.
- Experience with Salesforce or similar CRM platforms.
Why join?
- Take ownership of a high-impact regional portfolio during a major product transition.
- Work for a global SaaS leader backed by the scale, stability, and brand recognition of Verizon.
- Join a supportive, collaborative, and social CSM team in Sydney (Tues & Thurs in office typically, with flexibility).
- Make a measurable impact in retention, growth, and customer success across APAC.
