Adelaide CBD
Hybrid (3 days onsite)
Full-time | Permanent
Emanate Technology is partnering with a leading enterprise organisation to appoint a Conversational AI Designer to play a key role in designing and delivering next-generation, AI-driven customer experiences.
This is an opportunity to move beyond traditional chatbot flows and lead the design and development of Agentic AI systems that can plan, reason and take action across complex booking and service platforms.
If you’re excited by AI that doesn’t just respond but acts , this role is for you.
The Opportunity
You will design, build and optimise intelligent conversational systems across digital channels, with a strong focus on booking platforms, transactional workflows and automation at scale.
Working within an agile delivery environment, you will collaborate with product, engineering, architecture and operational stakeholders to transform complex service journeys into scalable, AI-powered experiences.
This role requires someone who understands how conversational AI operates inside large corporate ecosystems, particularly those with high-volume digital transactions and contact centre operations.
Key Responsibilities
- Design and develop Agentic AI systems capable of multi-step reasoning, planning and workflow orchestration
- Translate business requirements into conversational architectures and automated service flows
- Design NLU models, prompt frameworks, dialog structures and decision trees
- Map and optimise end-to-end booking and transactional journeys
- Improve containment rates and reduce agent handling time through intelligent automation
- Analyse performance data and continuously optimise AI behaviour
- Collaborate with technical teams on API integrations, backend systems and orchestration layers
- Influence conversational AI standards and best practice across the organisation
About You
We’re open to diverse backgrounds including Conversation Design, UX, Service Design, Product, Business Analysis or Development — what matters is your ability to design systems that work in the real world.
You will ideally bring:
- Experience designing conversational AI across chat, voice or messaging platforms
- Exposure to LLMs, NLU/NLP frameworks and prompt engineering
- Experience building or contributing to Agentic systems or multi-step automated workflows
- Experience working on booking platforms, transactional systems or high-volume digital services
- Experience in large corporate environments
- Exposure to contact centre technology(Genesys, Salesforce, Cognigy or similar) highly regarded
- Strong stakeholder engagement and workshop facilitation skills
- Ability to navigate ambiguity and turn complexity into structured, scalable solutions
This is an opportunity to work on enterprise-grade AI solutions that impact thousands of users daily. You will help shape how intelligent systems operate within complex corporate environments and contribute to the evolution of AI-driven customer engagement. If you’re ready to design AI that doesn’t just talk — but acts — we’d welcome a confidential discussion.
This role also comes with fantastic employee benefits unique to the client.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
