Security Clearance: NV2
Location: Canberra
Are you looking to take the next step in your technology career? We are working with an organisation seeking multiple Associate Application Support Analysts to join a growing team, with several vacancies currently available.
This is an excellent opportunity for someone with 1-2 years of IT experience who enjoys troubleshooting, supporting business applications, and working closely with users and technical teams to ensure critical systems run smoothly.
About the Role
As an Associate Application Support Analyst, you will help maintain and support business applications and platforms, investigate incidents, resolve technical issues, and contribute to ongoing system improvements. You'll work in a collaborative environment where you'll continue to develop your technical skills and gain exposure to a variety of enterprise applications.
Key Responsibilities
- Provide Level 1 and Level 2 application support.
- Investigate and resolve application incidents and service requests.
- Monitor application health and performance.
- Work with internal stakeholders to identify and address system issues.
- Assist with system upgrades, testing, and releases.
- Maintain documentation and knowledge articles.
- 1-2 years of experience in an IT support, application support, or platform support role.
- Exposure to business applications, SaaS platforms, or enterprise systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder engagement skills.
- A genuine interest in applications and platforms rather than infrastructure-focused support.
- Eagerness to learn and develop within a supportive team environment.
- Multiple opportunities available within an established technology team.
- Career development and mentoring opportunities.
- Exposure to a diverse range of applications and technologies.
- Supportive and collaborative culture.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
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